Shipping policy

The retail team would like to thank you for your ongoing support and custom. 

We do our utmost best to process and dispatch your order within 48 hours of it being placed within working hours. However, due to current circumstances there may be a slight delay to our usual delivery estimations.

If you have any questions, please contact us on shop@durhamcricket.co.uk.

Royal Mail does not consider a parcel to be lost unless it has been in the postal system for no less than 14 days for UK mainland orders and 25 days for international. Whilst it is highly unlikely deliveries will take this long, we are only able to send you a replacement once the specified period has passed. Please check with your local post office if you are expecting a parcel from us, if it has not arrived, as they may be holding it for collection.

 If the buyer has provided a wrong address and the order is not returned to us, then we are not responsible. This would be considered as a Lost Order so we will not issue a refund.

If the buyer informs us that they has provided a wrong shipping address, then we will try to stop the order but we cannot guarantee it because we process orders rapidly.