FAQs

Opening Times:

The club shop will be open on match days throughout the day/evening. On none match days the club shop will be open from 10am until 4pm - please visit reception if you wish to purchase from the club shop. 

Delivery Information 

The retail team would like to thank you for your ongoing support and custom. 

We do our utmost best to process and dispatch your order within 48 hours of it being placed within working hours. However, due to current circumstances there may be a slight delay to our usual delivery estimations.

If you have any questions, please contact us on shop@durhamcricket.co.uk.

Royal Mail does not consider a parcel to be lost unless it has been in the postal system for no less than 14 days for UK mainland orders and 25 days for international. Whilst it is highly unlikely deliveries will take this long, we are only able to send you a replacement once the specified period has passed. Please check with your local post office if you are expecting a parcel from us, if it has not arrived, as they may be holding it for collection.

 If the buyer has provided a wrong address and the order is not returned to us, then we are not responsible. This would be considered as a Lost Order so we will not issue a refund.

If the buyer informs us that he has provided a wrong shipping address, then we will try to stop the order but we cannot guarantee it because we process orders rapidly.

Returns Policy

In addition to any statutory rights, we offer you on a good will basis, if you are not completely satisfied with your purchase please return your item(s) back to us to the club shop at Emirates Riverside or by returning your item to the club shop (address below) along with your receipt within 14 days of purchase for a refund.

All items must be returned in an unworn and unused condition, in all original packaging with all labels and tags still attached, unless faulty.

On the very rare occasion that a product online appears to be in stock but has in fact sold out, we will inform you of this and where payment has been taken, we will immediately return this to you.

Any refunds will be made using the same payment method as you used for the initial transaction, unless we are unable to do so (e.g. your credit card used for payment has expired). If an electronic refund is not possible or you are not present in one of our official stores, we will process the refund by cheque.

Your statutory rights are not affected by the terms set out in this Returns Policy.

Exceptions to our return policy

We’re unable to accept:

  • pierced jewellery, face protectors, underwear or swimwear or any products that are likely to deteriorate or expire rapidly;
  • any other item specifically manufactured/personalised item to your order;

for either a refund or exchange, unless deemed to be faulty.

Please note that gift cards and items purchased as part of a sale do not form part of the 28 day good will return policy. This does not affect your statutory rights in respect of such goods.

Personalised items are non-returnable. Once a name, number or format patch has been printed on a shirt we will not offer a refund or exchange unless the shirt is deemed faulty. The same applies if the Club badge changes, a player leaves the Club or changes their squad number during their time at the Club. We cannot refund or exchange personalised items for sizing errors, as such before personalising an item please take care to ensure you order the correct size.

Special refund terms may apply to products purchased as part of a promotional offer (e.g. buy one get one free, buy two shirts for £40 as opposed to each shirt being at the regular full price). All refunds will be based on the terms of the promotional price and any other additional refund terms will be notified to you. For example, if you purchased two shirts for £40 and you decide to return 1 shirt, you will be refunded the promotional price of the item (e.g. the full price minus any discount applied as part of the offer). If you return both shirts you will be refunded the full multi-buy price (in this example £40). Your statutory rights are not affected.

Where and how to return products

To return items, please ensure that you include the relevant item, receipt, original delivery note and a reason for return (this can be done on the returns form where items are purchased online).

Durham Cricket Club Shop, Returns Department


Emirates Riverside
Chester-le-Street
DH3 3QR

Under this goodwill Returns Policy, all return and re-shipping charges for non-faulty goods/exchanges are your responsibility.

We advise you to send all returned items via recorded delivery as the Club cannot accept any responsibility for items being lost in transit or not received.

Exchanges

To exchange an item you must return it to our club shop at Emirates Riverside.

We cannot offer exchanges if an item is returned to us via post. In this situation, please return the item for a refund (where such items applies for a refund) and place a new order for the item that you require.

We are only able to exchange products for the same product code otherwise a refund will be issued and you can place a new order.

Where a free item is provided to you as part of a promotion, you are not able to exchange or refund unless the item is faulty.

Faulty or damaged goods

If the item you receive is faulty or damaged in transit please get in contact with us either via telephone on 0191 387 17 17 or email the club shop at shop@durhamcricket.co.uk

Nothing in this Returns Policy affects your statutory rights.

Privacy Policy 

Your privacy and the security of your personal information is our highest priority.

Your name and address is required to send you catalogues, samples and to deliver products you have ordered.

The club will ask for information ahead of sending your parcel out including your name and address. Your information will not be shared with any third party companies and will be used for Durham Cricket only.

In order to improve our service we may use a device known as a 'cookie'. Cookies are a means by which information relating to your Internet activity (such as whether you have visited Durham Cricket) is recorded on your hard drive and used by us to improve Durham Cricket Club Shop website and the products and services available to you.

If you do not wish for us to use cookies when you use the Durham Cricket Club Shop website please adjust your Internet browser settings to not accept cookies. The Help option on the menu bar of your web browser should explain you how to do this. Please note that cookies allow you to take full advantage of the services we provide through the Durham Cricket Club Shop website and so we recommend that you leave them turned on.

 Your email address will never be disclosed to any third party.

Our data collection and storage is governed by the rules of the UK's Data Protection Act

If you would like to discuss privacy issues with us please email us at shop@durhamcricket.co.uk or call on 0191 367 17 17.

Location 

Getting to Emirates Riverside is easy – there are lots of ways to get here. We have provided useful links and telephone numbers and car parking information below. 

Address: Durham Cricket, Emirates Riverside, Chester-le-Street, County Durham, DH3 3QR

Reaching Emirates Riverside

Car

Emirates Riverside is located just one mile outside Chester le Street, four miles outside Durham and 10 miles from Newcastle upon Tyne.

There will be extra parking arrangements for games and events which are expected to draw particularly large crowds. These arrangements will be made readily available on the website from around 2-3 weeks before the event.

It is not recommended that you try to park in the residential areas around Durham Cricket.

All vehicle parking is on the understanding that Durham Cricket accept no responsibility in respect of loss or damage to vehicles, the contents, or any injury to the occupant/respect of loss or damage to vehicles, the contents, or any injury to the occupant/s or any person visiting the car park.  All vehicle parking is subject to Durham Cricket’s terms and conditions & is subject to availability.

Rail

Chester-le-Street station is served by three train operating companies. Northern Rail, CrossCountry & First TransPennine all run regular services from local & regional destinations. On busy match days, additional stops are made by trains at Chester-le-Street.

Please note East Coast services from Edinburgh and London are unable to call at Chester-le-Street: the nearest stop for East Coast is Durham.

There is a shuttle bus service available from Durham Railway Station to and from Emirates Riverside.

Bus

There is an extensive local bus network operating to and from Chester-le-Street. Routes north / south from Newcastle to several destinations (e.g. Durham, Bishop Auckland), and east / west (e.g. Sunderland, Consett).

The nearest Chester-le-Street has to a Bus Station is the Market Place where the bus stops have real time information (10 – 15 minute walk to Emirates Riverside).  However, the Market Place is not the nearest bus stop to Emirates Riverside.  The closest stops to Emirates Riverside are two stops further south of the Market Place – at the Black Horse (for buses in both directions, north and south, a 5 – 10 minute walk to Emirates Riverside).

Walking

If you live locally or are arriving at Chester-le-Street Market Place or the Railway Station you could walk to Emirates Riverside.

From Chester le Street Market Place to Emirates Riverside is a 15 – 20-minute walk, while the walk from Chester-le-Street Railway Station is around a 15 – 20-minute walk.

The pedestrian route is well signposted.

Metro

Metro can provide transport for part of a journey for those who are travelling from Tyne and Wear. Visit Nexus’ website for more information.

Taxi

Taxis are available in Chester le Street Market Place, Bus and Railway Station.  There are Taxi telephone numbers in the Reception at Emirates Riverside.

Park and Ride

Park and Ride (P&R) buses run for the big events.  Look out for details on the Durham Cricket website around 2-3 weeks before the event.

Car Sharing

Don’t travel by yourself – travel with friends!  Only pay for one car parking space.

Provision for Blue Badge Holders

For big events, Blue Badge Holders (BBH) can purchase a Blue Badge Parking Permit in advance, which enables them to park in the red spectator spaces nearest Emirates Riverside.

Drop Off and Pick up Point

The Emirates Riverside has a designated drop-off and pick-up point for all cars and taxis.

A road closure may be in place on B1284 Rotary Way immediately play finishes. It is advisable for vehicles to be at the pick-up point approximately 15 minutes before close of play. All vehicles must turn left when exiting from the pick-up point.

Details regarding road closures for major events will be made available on the website around 2-3 weeks prior to the event taking place.