In addition to any statutory rights, we offer you on a good will basis, if you are not completely satisfied with your purchase please return your item(s) back to us to the club shop at Emirates Riverside or by returning your item to the club shop (address below) along with your receipt within 14 days of purchase for a refund.
For clearance items, purchased at a reduced price, you must return these within 8 days from the point of purchase to receive a refund or exchange.
All items must be returned in an unworn and unused condition, in all original packaging with all labels and tags still attached, unless faulty.
On the very rare occasion that a product online appears to be in stock but has in fact sold out, we will inform you of this and where payment has been taken, we will immediately return this to you.
Any refunds will be made using the same payment method as you used for the initial transaction, unless we are unable to do so (e.g. your credit card used for payment has expired). If an electronic refund is not possible or you are not present in one of our official stores, we will process the refund by cheque.
Your statutory rights are not affected by the terms set out in this Returns Policy.
Exceptions to our return policy
We’re unable to accept:
- pierced jewellery, face protectors, underwear or swimwear or any products that are likely to deteriorate or expire rapidly;
- any other item specifically manufactured/personalised item to your order;
for either a refund or exchange, unless deemed to be faulty.
Please note that gift cards and items purchased as part of a sale do not form part of the 28 day good will return policy. This does not affect your statutory rights in respect of such goods.
Personalised items are non-returnable. Once a name, number or format patch has been printed on a shirt we will not offer a refund or exchange unless the shirt is deemed faulty. The same applies if the Club badge changes, a player leaves the Club or changes their squad number during their time at the Club. We cannot refund or exchange personalised items for sizing errors, as such before personalising an item please take care to ensure you order the correct size.
Special refund terms may apply to products purchased as part of a promotional offer (e.g. buy one get one free, buy two shirts for £40 as opposed to each shirt being at the regular full price). All refunds will be based on the terms of the promotional price and any other additional refund terms will be notified to you. For example, if you purchased two shirts for £40 and you decide to return 1 shirt, you will be refunded the promotional price of the item (e.g. the full price minus any discount applied as part of the offer). If you return both shirts you will be refunded the full multi-buy price (in this example £40). Your statutory rights are not affected.
Where and how to return products
To return items, please ensure that you include the relevant item, receipt, original delivery note and a reason for return (this can be done on the returns form where items are purchased online).
Durham Cricket Club Shop, Returns Department
Under this goodwill Returns Policy, all return and re-shipping charges for non-faulty goods/exchanges are your responsibility.
We advise you to send all returned items via recorded delivery as the Club cannot accept any responsibility for items being lost in transit or not received.
To exchange an item you must return it to our club shop at Emirates Riverside.
We cannot offer exchanges if an item is returned to us via post. In this situation, please return the item for a refund (where such items applies for a refund) and place a new order for the item that you require.
We are only able to exchange products for the same product code otherwise a refund will be issued and you can place a new order.
Where a free item is provided to you as part of a promotion, you are not able to exchange or refund unless the item is faulty.
Faulty or damaged goods
If the item you receive is faulty or damaged in transit please get in contact with us either via telephone on 0191 387 17 17 or email the club shop at firstname.lastname@example.org
Nothing in this Returns Policy affects your statutory rights.